YourUCP Advanced Features
YourUCP - Advanced Features
YourUCP is a future proof hosted solution, providing many enhanced features. While many businesses still only utilise the traditional features many have come to known on telephone systems, there are some advanced features that can support your business at low monthly costs. These include;
- Call Queuing
If your customer's company does not need call centre type solutions, however receives lots of incoming calls, YourUCP has a built-in call queuing feature. This allows callers to be queued, providing them with a marketing message or an option to leave a voicemail. We believe using call queuing offers a better customer service experience for you customer as opposed to hearing an engaged tone or constant ringing.
- Remote Terminals
Remote Terminals give users the ability to twin their extension with their mobile phone and provides access to OneMailBox. This allows for the seamless transfer of calls between a desk-phone and mobile; a great feature if you suddenly need to leave the office whilst in the middle of a call.
- One MailBox
Many people are used to giving out their mobile number and their DDI. With One MailBox you can give out your DDI and by using Remote Terminals the call is delivered to both your mobile and desk-phone. The system then recognises if the call gets to a mobile voicemail and it will deliver the call to the One Mailbox rather than the mobile voicemail. This means staff can have one business voicemail which can be delivered via email and there is no need to provide customers with their mobile number.
- Hot Desking
Many business do not have staff always based at the same desk. With Hot Desking users can login to any phone within the organisation and their DDI and extension follows them to that phone.
- Salesforce Integration
YourUCP offers full integration on both incoming and outgoing calls within Salesforce, including screen popping and automatic logging of calls.
- Call Recording
YourUCP offers two call recording options, 'On the Fly Recording' which gives users the ability to record a call on an adhoc basis and full recording, recording all calls in and out of the organisation. If you opt for full call recording, we can provide you with the ability to pause the recording in order for you to take credit card payments.
YourUCP has many other features, the list would go on and on, so above are the features we are asked for or are used on a regular basis.